CONTACT

We love hearing from each and every one of you! Find us on Facebook, where you can tell us what you think about DoReMi 1-2-3, share your success stories, meet other moo-sical fans, and post your ideas & suggestions for improvement! For general questions or technical difficulties, please refer to our FAQs below. If you can't find a suitable answer there, email us at support@creativitymobile.com, and we'll be more than happy to help!

FAQs

Where can I get DoReMi 1-2-3 for my child?

On the App Store, which you can access using any internet browser or through the App Store icon on your device.

What’s the difference between DoReMi 1-2-3 and DoReMi 1-2-3 Lite?

DoReMi 1-2-3 Lite is the free version of our app that lets your child try one of our Song Worlds for free! It includes both “Song Mode” and “Free Play Mode,” so you and your child won’t be missing out on any of our core features.

The full version of DoReMi 1-2-3 comes with all Song Worlds currently available —meaning more levels, more characters, and more songs! It also guarantees that you’ll receive all future Song Worlds currently under development, for free!

I know I want new Song Worlds! Should I use In-App Purchases (via the Lite version), or buy the full version?

We wanted to provide our users with both options, in order to best suit individual needs. We recommend buying 1 song at a time through In-App Purchase if being able to choose which Song Worlds you have is important to you, or if you don’t want all of the Song Worlds.

We recommend the full version if you are an avid fan and already know you’ll want every Song World available! The added advantage of the Full Version is that it includes all future Song Worlds for free.

Great! Now, once I download DoReMi 1-2-3, if I delete it off my device, do I have to purchase it again?

No. As with any app, use the same iTunes login credentials you used the first time you made the purchase and you will be able to re-download the app for free.

The only exception to this is our two Limited Edition Holiday song worlds, given away free last December. Deleting and reinstalling the app will delete them, as they are not currently available. However, if you are just updating your app, the Holiday Songs should remain on your device, unchanged.

Do I, or does my child, need any kind of musical background to play DoReMi 1-2-3?

No, not at all - that's the beauty of DoReMi 1-2-3! It teaches musical concepts while your child is having a blast playing the game, and it scales in difficulty to accommodate your child's musical level. So, a first-timer can have just as much fun as an experienced young musician, but both will be just as challenged!

I downloaded the app! Now how do I play the ear-training mode?

First, press the "Play" button on the Start screen. You'll be taken to a selection of songs that appear on the bottom of the next screen. Pick any one of them to start!

What's Free Play mode?

To get to Free Play mode, press the large rainbow button in the center of the screen. Free Play mode allows your child to explore his or her musical creativity and gives him or her free reign to experiment with notes and pitches. There's even a record feature to record and play back your child's very own song!

My child loves DoReMi 1-2-3! Will you add more songs and characters?

We are releasing a brand new song world, “Singin’ Schoolyard,” in March, featuring new characters, game levels, and fun music from the children’s classic, “Mary Had A Little Lamb.”

Even more are on their way!

As a parent, I’m concerned about privacy. Where can I find out more about your privacy guidelines?

We at Creativity Mobile are very committed to creating safe, family-friendly, child-oriented apps and take matters of privacy very seriously. To learn about our specific policies, please click here. You can also find the link at the bottom of this page.

What’s a third-party SDK platform?

“SDK” stands for “software development kit.” An SDK may add certain features or functionalities to an app that it doesn’t have on its own. Usually, this SDK comes from a partner company. For example, Fingerprint Digital’s SDK adds messaging and sharing functionalities to DoReMi 1-2-3.

Which Creativity apps contain them?

Currently, both DoReMi 1-2-3 and DoReMi 1-2-3 Lite offer Fingerprint Digital’s platform features. To learn more about them, please visit www.fingerprintplay.com.

We also use Localytics, a popular SDK that helps us track anonymous user data to help us understand trends, like whether more of our users use iPads or iPhones. To learn more about Localytics, please visit www.localytics.com.